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Outbound emails OK, but TB suddenly will not access messages from server. Get New Msgs doesn't work.

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  • Last reply by tesserac1

tesserac1
tesserac1
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I'm using Thunderbird 128.11.0esr (64-bit) on a Win 10 system, and my email host is DigitalSpace, a Verizon company.

As of this morning, TB no longer gives me a password dialog when I start the app. So, I forced that dialog by sending out a dummy email, and I enter my credentials when asked. Outgoing messages go out without incident.

But even though my password is accepted for SMTP use, the POP incoming function no longer responds to File/Get New Messages for . None of the selections will download any emails.

The banner at the very bottom of the Thunderbird window usually displays a "retrieving emails" message yesterday, as usual. But now this banner is completely blank, nothing happening.

DigitalSpace has given me what they say is the correct POP Server name, and they specify that I should use Port 110. I've attempted to reach the POP server by its name and by its IP4 address, but I see the same fail with both: No response.

Note 1: I'm deleting all cookies at every log-off. Is there any chance that this is affecting TB's performance?

Note 2: Non-Mozilla fix websites have suggested accessing the TB Profile folder, and deleting file global-messages-db.SQLITE . I tried that, but it didn't fix the problem.


==> Can you tell me if there are any additional settings that I need to adjust?


Thanks very much, Bill Bailey Santa Clara, CA

-=0=-

I'm using Thunderbird 128.11.0esr (64-bit) on a Win 10 system, and my email host is DigitalSpace, a Verizon company. As of this morning, TB no longer gives me a password dialog when I start the app. So, I forced that dialog by sending out a dummy email, and I enter my credentials when asked. Outgoing messages go out without incident. But even though my password is accepted for SMTP use, the POP incoming function no longer responds to '''File/Get New Messages for''' . None of the selections will download any emails. The banner at the very bottom of the Thunderbird window usually displays a "retrieving emails" message yesterday, as usual. But now this banner is completely blank, nothing happening. DigitalSpace has given me what they say is the correct POP Server name, and they specify that I should use Port 110. I've attempted to reach the POP server by its name and by its IP4 address, but I see the same fail with both: No response. Note 1: I'm deleting all cookies at every log-off. Is there any chance that this is affecting TB's performance? Note 2: Non-Mozilla fix websites have suggested accessing the TB Profile folder, and deleting file '''global-messages-db.SQLITE .''' I tried that, but it didn't fix the problem. ==> Can you tell me if there are any additional settings that I need to adjust? Thanks very much, Bill Bailey Santa Clara, CA -=0=-

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tesserac1
tesserac1 Question owner
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I did get this resolved by my ISP/email hoster. It was in fact a bad mail server configuration, and there was no defect in TB 128.11 itself.

Basically, to remedy the non-functioning POP server, the ISP had me switch from the non-secure server settings to the secure settings, and it solved the problem immediately: Thunderbird opens with the hoster credential dialog, then correctly downloads the emails from the host.

For all of us, the upshot of this is to confirm server configs with your ISP - that means server names and/or IP addresses .PLUS. the correct Port numbers - as the Thunderbird client itself is unlikely to be the cause of a failure such as this.

Thanks to anyone who stopped to read my first post, and I hope that the above helps the next guy.

-=0=-

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